Fill in your own numbers, names and dates — click any highlighted field. When you're done, copy the policy, download the whole thing as a ready-made Word doc, or save the page as a PDF.

✓ Your entries are saved automatically in this browser. Use Save my copy to keep your own backup file — you can load it here on any device, any time.

The No-Show Shield

Fill in your policy and scripts, then publish or send.

Part A — Cancellation & No-Show Policy
Plans change — I just need notice. Cancel or reschedule at least h before class and your spot or credit is fully kept.
Cancellations inside h, or no-shows, use up that class / credit. This keeps things fair for the waitlist and for the time I've set aside for you.
Class packs are valid for months from purchase.
Privates: h notice to reschedule; later than that, the session is charged in full.
Life emergencies happen — message me and we'll always sort something out, human to human.

1Confirming the policy at first booking

Sets the tone early:

"You're booked in for class on 🎉 Quick note so we're on the same page: I keep a 24h cancellation window — cancel before then and your credit's safe. Can't wait to have you!"

2The day-of waitlist fill

Turn a cancel into income:

"A space just opened up in class tonight at — first to reply gets it 🌿"

3Charging a late-cancel without it getting weird

"Hi , sorry today didn't work out. As it was inside the 24h window it counts as used this time — but I've got free if you'd like to rebook. Shall I hold a spot?"

4The serial "pay-what-you-can" drainer

For the person who books everything, pays little, shows up never:

"Hi , I've loved having you on the list. I'm moving to fixed pricing for my classes from so I can keep them running sustainably — here's the new rate card. I'd really love to keep seeing you there 🙏"

5The boundary-reset for a repeat offender

Kind but final:

"Hi , I've noticed booking and showing up has been tricky lately, and I don't want to keep holding spots that go empty. Going forward I'll need prepayment / a card on file to reserve your place. Totally understand if drop-in suits you better right now — you're always welcome either way."

Part C — The 3 settings that prevent most no-shows
Pre-payment. A paid spot is a kept spot. Packs and class passes do the heavy lifting — track them in your Class-Pack Tracker tab.
A reminder the day before. Use the free lead-magnet "pre-class nudge" script.
A visible policy. Most people aren't malicious — they just didn't know the rule existed.
Booked & Paid — The Yoga Teacher Money Kit